Hello. 10/09/2024 I ordered Adam T7V iso studio monitors. I paid 6,000 rubles for delivery to Kyrgyzstan by DHL, and it was not indicated anywhere that it was DHL global and not DHL express. The delivery lasted 12 days, tracking worked exactly until arrival in the destination country of Kyrgyzstan. As soon as the parcel arrived in Kyrgyzstan, tracking stopped, it was indicated that the parcel had successfully passed customs. No one responded to my requests to the Thoman online store; no information was received. I had to start searching for the parcel myself; I started calling the delivery services DHL, KEP, Kyrgyz Post. I called CMPOL where they rudely told me that the parcel was detained by customs. I went to customs, where they started sending me either to a warehouse or to different offices, then they gave me receipts for payment of the customs declaration in the amount of 2,562 soms; you can only pay at the RSK bank during a personal visit; you cannot pay online from third-party banks. I went to the bank and stood in line in a stuffy room for 2 hours. When I paid, it turned out that I was not registered in the customs database, I had to call customs and ask to be re-registered, since at customs they told me that I was already registered. When I returned to customs at the CMPOL, the warehouse employees were no longer at their workplace, although they promised me that I would have time to pick up the parcel before 8 pm, I arrived at 6 pm. I was told to come for the parcel the next day. The next day I came to the warehouse, where I was again sent to the reception area, where I was asked to fill out a form and pay another 134 soms. When I asked what I should pay for, I was not given a clear answer. So why did I have to run around for my previously paid parcel and pay again? Why did no one inform me??? Why did the delivery service not send me notifications??? The parcel is already at my home, but the tracking list still says wait for delivery. What kind of service is this??? I am very disappointed, I did not expect such service from the famous Thoman store... I probably won't buy from this store again.
