I'm retired and this is my first electric guitar which I'll be using as a living room rig. I may dabble with DAW recording later on, but for now, I'm working on scales and modes. So take this review as from someone very new to guitar playing. But overall, I'm very happy with the instrument I received as well as Thomann's superb customer care. They took great care of me during the entire transaction and should be commended.
Customer Service Quality - After waiting for the expected couple of months for my HB CST-24T Black Cherry Flame to be manufactured in Vietnam, it arrived at Thomann and was then checked and shipped from Germany on a Friday, arriving about 10 days later, on a Tuesday, at my home in Texas. Once here, there was some unfortunate cosmetic damage to the headstock that occurred during shipping. That was a bit disappointing. I had taken a video of the unboxing and, after I sent pictures of the damage to Thomann's Customer Care Center, they immediately agreed to replace the guitar for no additional charge at all, shipping included. They walked me through the process to initiate the replacement, and within 24 hours the new guitar was shipped and on its way. This one arrived in pristine condition, again about 10 days later. That seems to be the standard shipping time from Germany to US Customs to Texas.
Receiving a damaged guitar can be a bit unnerving at first, even if it's not Thomann's fault, but as long as they are willing and ready to back up their product as quickly as they did, I have no complaints at all. In fact, I ended up being very pleased with the entire experience. They seem to be all about making sure their customers are satisfied with their purchase.
Product Quality - As this was my first guitar, I really can't compare it to any hands-on experience with other brands. My HB CST-24T arrived set-up and in tune, weighed 8.3 pounds (3.76 kg), which gives it a good sturdy feel. The fit and finish on the replacement I received were as good as I could have wished. The black and red lacquer finish was dazzling without any blemishes noted upon the closest of inspections. The frets were glassy and smooth with no rough ends at all. The new Jatoba fretboard (a.k.a. Brazilian Cherry) they are using as of this writing seems very hard and smooth and I was pleased to discover some very attractive swirls in the grain. It also takes oil well, darkening this beautiful wood and giving it a nice luster.
Hardware - The machine heads feel solid, turn smoothly and sport a 14 to 1 ratio, a good medium gearing from what I've read. The Roswell HAF Humbucker pickups have a buttery sound to me that I like, but as this is my first guitar your opinion may vary. Paired with a little Peavey modeling amp, these pickups are more than adequate to the job and can get as bright or as crunchy as I want. The DCR of the Bridge pickup came in at 8.3 Ohms, and the Neck pickup at 8.0 Ohms.
It would be very hard to find a guitar of this quality for only $209 (186 Euros) even with the $34 (30 Euros) shipping fee to the US. That shipping fee includes customs fees as well. There is no VAT, other taxes or hidden charges to US customers. Just $243 total for a very fine instrument brought to your door by the US Post Office. Nice.
I will be buying from Thomann again.