I purchased this audio interface to use with a microphone.
Upon arrival, everything seemed fine. However, after installing the drivers from their website, the audio interface didn't function properly. There was no input or output, and only a loud, high-pitched sound coming from the output, input was quiet.
I'm running the audio interface on Windows 11 (23H2), which is supposedly supported according to their website. When I contacted support about this issue, they responded by saying they would escalate it to their technical team for further investigation. Unfortunately, it has been two months since then, and there has been no update to the drivers. The only change has been to the driver download website.
Without the drivers, the product does work. However, I'm not satisfied with how the audio peaks and becomes extremely loud when the gain is set to 10 (maximum) compared to 9.
I haven't tested the guitar input, as I don't have any guitars to try with.
I have an AMD chipset (Ryzen 5 5600X) and an AMD GPU (RX 6600). I've tried many online troubleshooting methods, but to no avail. I have to use the interface without drivers to this day.
In conclusion, if you have similar specifications, I'd recommend being careful before purchasing this product.
