First of all, I had to return the guitar when I first got it. It had rusty screws...and that was no acceptable for a new instrument. Instead of fixing it, as I asked, they, after over a month, sent me a new one...something they've could've done in days, if they had no intention on simply replacing the screws.
Besides that, when I got it, action was pretty high, neck had upper bow shape and stock strings were so so.. in my opinion, kind of strings to keep together the instrument and should be change as soon as possible.
So, with the allen key they include with the guita, I fixed the upper bow to my liking, and replaced stock strings with d'Addario Silk and Steel, as I really like the feel and sound of this strings. Sure, many people on the resonators would prefer thicker gauges, but, I like finger picking and occasionally slide. I have no problem with thin strings, they bend easier, they are comfortable to play.
But I had to send it back again (this time after the 30day money back ) because i got myself an amp, as I mainly have acoustics, and when turning volume knob there was noise in between..so either off or max volume was usuable.
Sent it back to Thoman, and they fixed the electronics.
As said on the tittle, give it time, at least, the 30 days you get to test it!! Because it gets better as the days go by. For me the V neck is super comfortable, action is not super low , but with thin gauge strings is comfortable to finger pick, and it sounds good for slide.
Then, plug it and it's simply awesome (at least on my Blackstar Acoustic core 30)
Also, being a parlor size and shape, is small and nice to play anywhere.
My only complain would be, that, as today, there is NO case or gig bag for this model. It has a distinct shape, so doesn't fit well on my other cases/bags. Also, for the price tag, I think it should be included.
Asked Ortega few months back, and they said they're planing on releasing an specific bag or case by summer 2024. I hope so, because i'd like to carry it around safely! And store it, too!
