I bought my Schecter C-1 FR S SLS Evil Twin SBK in July 2019, and it was fantastic.
After about one year me and my trusty luthier, noticed a defect, that had a severe impact on the fretboard.
After contacting Thomann's service, I sent them my Schecter for a check-up. If it had been repairable, and the defect not due to my fault, they would have repaired it. Or else.
Well, to make a long story short, Thomann sent me a whole new Schecter C-1 FR S SLS Evil Twin SBK, with no extra cost.
First class service, Thomann, thank you!
And awesome guitar!