The buying / delivery process :
Everything was fine, the thomann service for buying online is helpful and easily understandable, and the amp arrived at my house in Switzerland in just 3 days.
The amp itself :
I LOVE this amp. I replaced my old VT20+ with this VT20X, and I am in love with it. The amp is great for small players, practice sessions or playing some gigs with friends, but nothing more. If you wanna play it in a proper band I would recommend either going for the 100 watt version, or sticking with a tube head + cabinet solution, as you will need to crank this VT20X all the way up (and therefore distort the sound or even damage the amp) to be able to keep up volume-wise.
It is a modelling amp, so the sound goes into a real valve/tube preamp that then goes into a computer that will ''model'' the sound. Therefore you will have a very versatile amplifier with loads of tone and many many settings to choose from --> perfect for a bedroom player : no need to buy pedals, effects and such, as they're all built into the amp. (I_wish_thomann_let_me_write_more_than_200_words. 1_small_complaint_:_the_power_cable_is_really_flimsy_and_bad_quality...expected_more_from_Vox.) 9/10