... slightly mixed experience of buying with Thomann.
The pickups are everything I imagined and more now they are in and working, love them: )
This was the first time I had bought from Thomann and it took 3 deliveries before I was satisfied.
1st delivery: You can imagine a pickup box isn't big however they were sent in a much larger box than needed with no additional packing. Outer box looked OK on delivery but when opened I was less impressed. Outer cardboard sleeve torn and hinges missing on plastic box (but not in the packaging), I'd say they had been returned by a previous customer. Pickups returned to Thomann.
2nd set: Received a week later, still in oversized box without padding/bubble wrap. Seemed fine, installed but one of the pickups was dead (tested with multi-meter), wiring seemed fine must have been a break in the wind. Pickups returned to Thomann.
3rd set: Received a week later, specialist team had sorted the order and was well packaged. Pickups installed and very happy.
Like I say mixed feelings, I feel packaging should be improved not just for special attention orders. Thomann replaced without quibble, though I provided decent evidence to support returns. Got there eventually took around 3 weeks normally you'd expect it in one week.
I will buy again from Thomann as they offer good value. I'd like to see improved packaging but can't complain about their returns policy.
