I was slightly disappointed with this product when I received it.
Firstly, there was what appeared to be mud in between the locks, which I didn't mind cleaning myself. There was slight damage to the sides, the locks covered in scratches, and a dent on the aluminium - even though this damage will inevitably happen with use, it was still disheartening as it should had passed a QA Inspection. The foam inserts were an absolute mess inside as the tape had stuck to other bits of foam, making it a nightmare to prise apart without causing much damage, furthermore there was no 'hook and line strap' inside to secure the instrument.
Despite the disappointment, overall it is still a decent product and serves its function. Its better to have it than not.
EDIT - I contacted Thomann about this and they were more than willing to resolve the matter, by offering a full refund if I returned the product... However, it's services were urgently required and so I chose to keep it... Thomann offered me a small refund as a good will gesture for this, of which I was greatly impressed as it was unexpected. This unfortuante incident highlighted Thomann's quality customer service .
As a final note, I will be ordering from Thomann again safe in the knowledge that if anything should go wrong, it will be corrected quickly and efficiently by the Thomann customer service team.
